Terms & Conditions

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1. Introduction

Welcome to Solace! These Terms & Conditions ("Terms") govern your use of our website https://www.solace.com.co ("Site") and the purchase of our products and services ("Services").

By accessing or using our Site, placing an order, or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or Services.

2. Definitions

"We," "us," "our" refers to Solace and its affiliates
"You," "your" refers to the user or customer
"Products" refers to items available for purchase on our Site
"Services" includes our website, customer support, and related services

3. Use of Site and Services

Permitted Use

You may use our Site for lawful purposes only. Specifically, you agree to:

Provide accurate, current, and complete information
Maintain the security of your account credentials
Use the Site in compliance with all applicable laws and regulations
Respect the intellectual property rights of others

Prohibited Use

You may not:

Use the Site for any unlawful purpose or to solicit unlawful conduct
Transmit viruses, malware, or other harmful code
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the Site's functionality
Use automated systems (bots, scrapers) without permission
Impersonate others or provide false information
Violate any applicable laws or regulations

Account Responsibility

You are responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

4. Products and Pricing

Current Product

We currently sell The Solace Box for $248 USD plus applicable shipping and taxes.

Product Information

Product descriptions, images, and specifications are provided for informational purposes
We strive for accuracy but do not warrant that product descriptions are error free
Colors and appearance may vary due to monitor settings and photography
We reserve the right to modify product offerings and pricing at any time

Pricing and Availability

All prices are in USD and subject to change without notice
Products are subject to availability
We reserve the right to limit quantities and refuse orders
Promotional pricing and discounts cannot be combined unless specified

5. Orders and Payments

Order Process

Orders are processed through our secure Foxy.io checkout system
By placing an order, you make an offer to purchase the products
We reserve the right to accept or decline any order
Order confirmation does not guarantee acceptance

Payment Methods

We accept major credit cards and other payment methods as displayed at checkout. All payments are processed securely through our payment processors.

Payment Terms

Payment is due in full at the time of order
Your credit card will be charged upon order confirmation
All transactions are final upon successful payment processing
You authorize us to charge your payment method for all applicable fees

Order Modifications

Orders cannot be modified or cancelled once payment has been processed and order confirmation has been sent.

6. Shipping and Delivery

Shipping Policy

Please refer to our separate Shipping Policy for detailed information about:

Delivery timeframes and methods
Shipping costs and zones
International shipping restrictions
Package tracking information

Risk of Loss

Risk of loss and title to products pass to you upon delivery to the shipping carrier.

Delivery Issues

We are not responsible for delays caused by shipping carriers
You must provide accurate shipping information
Failed deliveries due to incorrect addresses may result in additional charges

7. Returns, Refunds, and Damages

No Returns Policy

We do not accept returns or refunds for any reason, including but not limited to:

Change of mind or buyer's remorse
Incorrect size or fit expectations
Color or appearance differences from photos
Delayed delivery or shipping issues

Damaged Items

If your item arrives damaged:

Contact us within 48 hours of delivery at hello@solace.com.co
Provide photos of the damaged item and packaging
We will ship a replacement within 2 business days at no additional cost
You may be required to return the damaged item

Quality Guarantee

While we stand behind the quality of our products, our liability is limited to replacement of damaged items as outlined above.

8. Intellectual Property Rights

Our Content

All content on our Site, including but not limited to:

Text, graphics, logos, images, and videos
Software, code, and website design
Product names, trademarks, and branding
Audio content and music

is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes only.

Restrictions

You may not:

Reproduce, distribute, or create derivative works from our content
Use our trademarks or branding without written permission
Remove or alter copyright or proprietary notices
Use our content for commercial purposes without authorization

9. User-Generated Content

If you submit content to our Site (reviews, comments, etc.), you grant us a worldwide, royalty-free license to use, reproduce, and distribute such content. You represent that you own or have the right to submit such content.

10. Third-Party Services

Webflow Hosting

Our website is hosted by Webflow. Your use of our Site is also subject to Webflow's Terms of Service.

Foxy.io Payment Processing

Our e-commerce functionality is provided by Foxy.io. Payment processing is subject to Foxy.io's terms and conditions.

External Links

Our Site may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information. By using our Site, you consent to our privacy practices.

12. Disclaimers and Limitation of Liability

Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR SITE AND PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

Limitation of Liability

Our total liability shall not exceed the amount you paid for the product giving rise to the claim
We are not liable for indirect, incidental, consequential, or punitive damages
This limitation applies regardless of the legal theory of the claim
Some jurisdictions do not allow these limitations, so they may not apply to you

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or pandemics.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our Site or violation of these Terms.

14. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of California, USA, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms or your use of our Site shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization] in San Diego, CA.

Class Action Waiver

You agree to resolve disputes on an individual basis and waive the right to participate in class action lawsuits.

15. Termination

We may terminate or suspend your access to our Site at any time, with or without cause or notice. Upon termination, your right to use our Site ceases immediately.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

17. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our Site. Your continued use of our Site after changes constitutes acceptance of the modified Terms.

18. Entire Agreement

These Terms, together with our Privacy Policy and Shipping Policy, constitute the entire agreement between you and us regarding your use of our Site and Services.

19. Contact Information

If you have questions about these Terms & Conditions, please contact us:

Email: hello@solace.com.co
Website: https://www.solace.com.co

For the fastest response, please include "Terms & Conditions" in your email subject line.

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